FAQs

Returns & Refunds

Can I return coffee products? We can’t accept returns on coffee due to its perishable nature. However, we really want you to be happy with your purchase. If you have any issues with your coffee, or if there are errors in your order, please contact us here within 30 days of receiving your order. We’re happy to help you find something you’ll love or issue a refund.

Can I get a refund for an in-store purchase? While we can't refund your purchase directly from Customer Support, feel free to reach out to us here and we’d be happy to work with the Cafe Manager on your behalf.

Can I return or exchange defective items? We’ll gladly accept returns or exchanges on defective or unused items. If your gear is faulty, we certainly want to make it right. We typically ask for a photo of the defective products to pass along to our product team. On the other side of the coin, we can’t accept returns on used gear that is in working order. Please be sure all gear (non-coffee) items are returned or exchanged within 30 days of the purchase date. Items purchased online can only be returned through the mail. We are not able to accept returns at our cafe locations. We do not offer exchanges for coffee gear, however refunds can be applied to future orders.

Contact us here and our Customer Support team will respond with information on how your return will be processed.

Can I return or exchange items damaged in transit? Yes! We typically ask for a photo of the damage to pass along to our shipping department in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners. Please let us know the original order number and the best address for the return shipment.

Contact us here and our Customer Support team will respond with information on how your return will be processed.